FAQ

We understand full transparency is important, so for your convenience, we've collected all of the main FAQ's in one location so you're properly informed before you consider a purchase.

1. What does Leo&Ella ™ do to ensure the quality and safety of it’s products? The safety and well-being of our consumers is top priority. All of our products are independently tested and meet or exceed the safety standards for our industry. Our products are designed and sampled in Canada by a team of parents who think of functionality, style and safety first. We mass produce & safety inspect our products in various parts of the world, including: China, Germany and America. Products which need extra safety measures, like our Car Baby Mirror, are independently tested in crash testing laboratories in Europe, to ensure the highest levels of safety.
2. When will my order ship? We ship your item on the same day we receive the payment, however, at certain times of the year, there may be additional wait times. We will always do our best to communicate this with you in advance and make sure you're happy with the delivery timeframes. For whatever reason you're unhappy or have concerns, we're happy to help and can be reached by email, direct message or phone.
3. What is your returns policy? We stand behind the quality of our products which is why we offer a 'hassle free', 'no questions asked' returns policy. If you're unhappy with your purchase and it's unused, we'll happily offer a 100% refund. For any defects, issues or concerns with any product, please contact us below to speak with our friendly support team.

4. What is a baby car mirror? A baby car mirror is a mirror that is placed in the back seat of a car, allowing parents to see their baby in a rear-facing car seat while driving. This can help parents keep a watchful eye on their little ones and ensure that they are safe and comfortable during the ride.

5. Why do I need a baby car mirror? A baby car mirror can provide parents with peace of mind while driving, as they can easily check on their baby without having to turn around or stop the car. It also allows parents to monitor their baby's well-being, such as if they have fallen asleep or if they need assistance.

6. Are baby car mirrors safe? Yes, when used properly, baby car mirrors are safe. It's important to choose a high-quality mirror that is designed specifically for use in a car and to follow the manufacturer's instructions for installation.

7. Can I use any mirror as a baby car mirror? No, it's not recommended to use just any mirror as a baby car mirror. Regular mirrors may not be designed for use in a car, may not be shatterproof, or may not provide a clear view of your baby. It's important to choose a mirror that is specifically designed for use in a car and is safe for your baby.

8. What is a baby monitor? A baby monitor is a device that allows parents to remotely monitor their baby's well-being, such as if they are sleeping or awake, if they are crying, or if they need assistance. This can provide parents with peace of mind and allow them to attend to their baby's needs promptly.

9. Why do I need a baby monitor? A baby monitor can be especially useful for parents who want to keep an eye on their baby while they are in another room or while they are sleeping. It can also be helpful for parents who are hard of hearing or have a larger home and need to monitor their baby from a distance.

10. Are baby monitors safe? Yes, when used properly, baby monitors are safe. It's important to choose a high-quality monitor that is designed specifically for use with babies and to follow the manufacturer's instructions for installation and use.

11. Do I need both a baby car mirror and a baby monitor? It depends on your needs and preferences. A baby car mirror can be especially useful for parents while driving, while a baby monitor can be helpful for monitoring your baby's well-being from a distance. Ultimately, the choice is up to you and what works best for your family.

12. Can I use a baby car mirror with a fixed headrest? Yes, some baby car mirrors are designed specifically for use with fixed headrests. These mirrors typically have longer straps or adjustable mounts that can accommodate the fixed headrests found in certain types of vehicles.

13. Can I use any baby car mirror with a fixed headrest? No, not all baby car mirrors are suitable for use with fixed headrests. It's important to choose a mirror that is specifically designed for use with fixed headrests and is compatible with your specific type of vehicle.

14. How do I know if my car has a fixed headrest? A fixed headrest is a type of headrest that is built into the seat and cannot be removed or adjusted. You can check your car's manual or consult with a dealership or mechanic to determine if your car has a fixed headrest.

15. Can I install a baby car mirror on a fixed headrest myself? Yes, many baby car mirrors that are designed for use with fixed headrests can be installed by the parent themselves. However, it's important to follow the manufacturer's instructions carefully and ensure that the mirror is securely fastened to the headrest to prevent any accidents or injuries. If you are unsure about how to install the mirror, it may be best to consult with a professional or experienced installer.

16. What is a baby car monitor with camera? A baby car monitor with camera is a device that allows parents to remotely monitor their baby in a car using a camera and a screen or mobile device. The camera is typically mounted on the car seat or headrest and provides a live video feed of the baby.

17. How does a baby car monitor with camera work? A baby car monitor with camera typically consists of a camera that is mounted on the car seat or headrest, a screen or mobile device that displays the live video feed, and a wireless connection between the two devices. The camera captures a live video feed of the baby, which is transmitted wirelessly to the screen or mobile device, allowing parents to see and monitor their baby while driving.

18. Why do I need a baby car monitor with camera? A baby car monitor with camera can provide parents with peace of mind while driving, as they can easily check on their baby without having to turn around or stop the car. It also allows parents to monitor their baby's well-being, such as if they have fallen asleep or if they need assistance.

19. Are baby car monitors with camera safe? Yes, when used properly, baby car monitors with camera are safe. It's important to choose a high-quality monitor that is designed specifically for use with babies and to follow the manufacturer's instructions for installation and use.

20. Can I use a baby car monitor with camera in any car? Most baby car monitors with camera are designed to be used in any car, but it's important to check the product specifications and compatibility with your specific type of vehicle before purchasing. Some monitors may require a certain type of car seat or headrest to mount the camera.

21. Are there any special considerations for using a baby car monitor with camera? It's important to ensure that the camera and monitor are securely installed and do not obstruct the driver's view or pose a safety hazard. It's also recommended to choose a monitor with a secure wireless connection to prevent interference or hacking.

22. What features should I look for when choosing a baby car monitor with camera? When choosing a baby car monitor with camera, it's important to consider the video quality, wireless range, ease of use, and additional features such as night vision or two-way audio communication. It's also important to choose a monitor with a secure wireless connection and a sturdy, reliable mounting system.

23. What is the Lifetime Warranty? - The Lifetime Warranty refers to the warranty coverage provided for the duration of the product's life, which is two years from the date of purchase.

24. How long is the Lifetime Warranty valid for? - The Lifetime Warranty is valid for a period of two years from the date of purchase.

25. What does the Lifetime Warranty cover? - The Lifetime Warranty covers defects in materials and workmanship that affect the functionality and performance of the product.

26. What is not covered by the Lifetime Warranty? - The Lifetime Warranty does not cover damages resulting from misuse, accidents, unauthorized modifications, normal wear and tear, or accessories and consumable parts.

27. How do I make a warranty claim? - Contact our customer support with your purchase details, a description of the issue, and supporting evidence for guidance on the claim process.

28. Are there any limitations to the Lifetime Warranty? - The Lifetime Warranty doesn't cover damages from accidents, misuse, unauthorized repairs, and is non-transferable.

Have more questions? Click here to email our team!