FAQ

We understand full transparency is important, so for your convenience, we've collected all of the main FAQ's in one location so you're properly informed before you consider a purchase.

The safety and well-being of our consumers is top priority. All of our products are independently tested and meet or exceed the safety standards for our industry. Our products are designed and sampled in Canada by a team of parents who think of functionality, style and safety first. We mass produce & safety inspect our products in various parts of the world, including: China, Germany and America. 

Products which need extra safety measures, like our Car Baby Mirror, are independently tested in crash testing laboratories in Europe, to ensure the highest levels of safety.

For Standard shipping, your order will ship within 2 business days.

For 2 Days and 1 Day shipping, your order will ship the next business day.

We offer multiple shipping speed options, the standard shipping option takes 3-5 business days, and when you are in a hurry we offer 2 and 1 day shipping.

We currently ship to the US, Canada, and Mexico.

We stand behind the quality of our products which is why we offer a 'hassle free', 'no questions asked' returns policy. If you're unhappy with your purchase and it's unused and in original package, we'll happily offer a 100% refund.

To request a return please visit the following page HERE and fill the form to start the return process.

Products can be exchanged for another item for up to 120 days from the purchase date. Products must be unused and in their original packaging.

We stand by our products and we offer 100% satisfaction gurantee, if you have a defective or damaged product please contact us using the following link HERE,

Your satisfaction is important to us! contact us at hello@leoella.com or visit Contact Us page. We offer 30-day return policy and a life time warrnty on all of our products.

We only able to accept returns or exchanges on items purchased directly from leoella.com If you purchased your Leo&Ella™ product from another retailer, please contact them for their return policies.