Shipping & Returns

Shipping policy

We work closely with all major courier services to make sure your orders are delivered on time. Our products usually ship within 3-5 business days, however, at certain times of the year, there may be additional wait times.

We will always do our best to communicate this with you in advance and make sure you're happy with the delivery timeframes.

If for any reason you're unhappy or have concerns, we're happy to help, please visit Contact Us page and send us a message, or email us using the email listed there.

Returns and exchanges

We proudly stand behind the quality of our products and we want you to be thrilled with them, too! If you are not pleased with your purchase, you can exchange unused products or return them for a full refund.

Products can be returned for a full refund to the original payment method for up to 30 days from the purchase date. Products can be exchanged for another item for up to 120 days from the purchase date. Products must be unused and in their original packaging.

To start a Return or Exchange request please fill out the form HERE

Refunds/exchanges are not issued until the return has been received at our fulfillment center and inspected for wear & tear.

In the rare case where the same product is not available we will provide flexible options to make sure you’re happy with the final outcome.

We only able to accept returns or exchanges on items purchased directly from leoella.com If you purchased your Leo&Ella™ product from another retailer, please contact them for their return policies.

The shipping fee is nonrefundable.